Frequently Asked Questions

  • General
  • Paints
  • Colour
There is no dealer near my house. Whom can I contact?

Berger Paints is available at number of dealer outlets in UAE, Oman, Bahrain, and Qatar. Please check the dealer locator or call us at + 971 4 3391000 (UAE), + 968 24 596709 (Oman), +973 17 123700 (Bahrain) and + 974 44693489 (Qatar) to find the dealer nearest to you.

What products can I get from Berger Paints?

Berger Paints offers a range of premium and value-for-money interior paints, decorative interior paints, exterior wall paints, metal finishes, floor finishes, and wood finishes. Details of all these products are available in this website.

How will I know about new launches or offers from Berger Paints?

Subscribe to our newsletter or follow us on Facebook, Twitter or Instagram to keep up with what's happening at Berger Paints.

How do I view the Product Data Sheets of your finishes?

The Product Data Sheet of each finish is available along with the information for each product. Go to the appropriate product pages to download these.

How can I see what standards Berger Paints conforms to?

We are committed to creating the best and safest products. Berger finishes conform to standards of leading certifications such as MPI, ASTM, USEPA and LEED. Apart from these, all Berger Plants are certified with ISO 9001 & ISO 14001 certifications.

Why is the shade created by the dealer and not in the factory?

Our colour tinting technology allows us to create a vast variety of shades. These shades are made by mixing direct or basic shades in differing proportions. For tinting these shades, the authorized dealer opens the paint can and tints it before giving it to you. To assure quality, our dealers are instructed to show you the sealed tins before they open it and use it for tinting.

Why are darker shades more expensive?

Dark shades are more expensive because they are created by adding more pigments (mostly organic) to the base colour to get the required shade. More pigments result in a greater cost.

How do I apply for a job at Berger Paints?

Please upload your CV at the Careers  page on this website. The HR department will get in touch with you if there is a relevant opening.

What are the different types of cracks and how can they be treated?

Cracks occur as buildings age. Temperature changes and weather conditions make them grow. They can be classified as structural or non-structural.

Structural Cracks:

Structural cracks, that are usually found in the load-bearing parts of the construction like beams and columns, are serious. They are caused by movements of the foundation, shrinking of masonry as it dries or heat-related roof shifting. They form in straight vertical or horizontal lines and or stepped diagonal lines. These cracks should be taken care of by specialists.

Non-structural cracks:

Non-structural cracks refer to cracks in the plaster of interior or exterior walls. They are mostly caused by reactions within plaster compounds and building materials, and external forces like temperature changes, environmental factors etc. They can also be caused by use of poor materials and inferior labour. They are usually haphazard and not very wide, and are found on the flat portions of the wall and not on the load bearing areas. They can be effectively treated using crack filling compounds. Make sure to fill the crack till the wall is level.

After filling cracks, the treated part of the wall is not level with the rest of the wall. Is this shrinkage?

Most water-based crack fillers contain some amount of water along with other ingredients, so that it can be applied easily with a putty knife. Once the crack is filled in with the paste, the water may evaporate from it, causing it to depress a little. This is called shrinkage. The issue can be solved easily by applying multiple coats till the crack is fully filled and all shrinkage accounted for.

Why is Low VOC important?

VOCs or Volatile Organic Compounds are substances within paint that give off harmful emissions. These emissions continue long after the paint has dried.They have a strong odour, and cause a variety of health problems such as headaches, dizziness, asthma, and allergies. They are also linked to cancer. Select a Low VOC finish so that your family and your children are not exposed to harm.

Why is surface preparation important?

For paint to adhere well, to perform over time and display all its characteristics, the substrate must first be prepared properly. Surface dirt will prevent the paint film from adhering to the substrate and will peel off faster. If fungus is not removed, new growths could appear even on the newly painted film. Flaking paint will also reduce the new paints ability to adhere.

The smoother the surface, the better the finish and performance. Fill all holes and sand surfaces to create an even surface for the paint.

Can I wipe painted walls with water to clean them?

New generation paints have excellent washability characteristics. This means you can wipe them with mild detergent and water to remove stains, without affecting the colour or the finish of the paint. Most beverage, food and dirt stains, and some chemical patches can be removed in this manner. Washability characteristics differ from paint to paint so check the technical features to understand what performance you can expect.

How can we avoid paint smell?

Water-based finishes are usually odour free. Do keep windows and doors open while painting. However, a slight smell may linger for a few days if you’re using a solvent based paint

How do I remove fungal or algal growth on walls?

Brush the affected area thoroughly with a wire brush. After the growth is removed, clean the surface with a bleaching powder solution made by mixing 50g bleaching powder in 1 litre of water. Apply on the affected area with a sponge, and leave the solution on overnight. After it dries, wipe it off with clean water. This will effectively remove the growth. However, if there’s dampness in the area, the growth may recur. Therefore it is a good idea to waterproof that entire area. Keep doors and windows open so that the area is exposed to air and sunlight.

How do we remove paint from an electric board?

First, ensure that all switches are off before you start removing the paint. If the paint splatters are recent, they can be cleaned with a cloth soaked in warm water. If they have already dried, scrape off with a paper cutter, after first wrapping its blade in a cloth to prevent scratches from forming. Do not use any strong solvent as it may damage the plastic surface of the panel. Do not switch on any fixtures till the board is dry. You can also use mineral turpentine oil to remove paint from glass and steel. Do note that the recommended method for painting involves proper masking of light fixtures and other elements in the house to avoid such problems.

What are the best conditions in which to paint?

Try to paint when temperatures are above 3 degree centigrade and relative humidity is less than 85%. For more details refer to the technical data sheet of your selected product.

What is the difference between waterproofing and damp proofing?

Damp proofing is a system of control which prevents moisture from passing through walls and floors into interior spaces. It increases moisture resistance, but does not completely prevent water from entering the surface. Waterproofing is a more complete method of resisting moisture as it stops water seepage caused by hydrostatic pressure, which is the rising of ground water into your surfaces. Damp proofing uses materials like tar. Waterproofing is more environmentally friendly and uses materials like rubber.

What is the difference between leakage and seepage?

Seepage and leakage are very similar and are often confused. Seepage is when water escapes from all over a porous surface, usually leading to damp patches. Leakage is when water or any liquid escapes through defined cracks or holes on a surface. It usually appears in the form of drips. Depending on whether the problem is leakage or seepage, the wall can be treated accordingly.

How do you measure moisture content in the substrate?

The most effective way to measure moisture within a substrate is to use a moisture meter. This is usually carried out by professionals. Moisture meters have LED displays which show the moisture content, usually in % MC. ASTM, the American regulating body, details 5 test methods. The plastic sheet method involves taping a clear plastic sheet to the surface and examining it for moisture after at least 16 hours. Other methods include using specialized in situ probes and infrared thermography.

How do I ensure moisture in the wall does not blister the paint?

Moisture causes blisters, where the paint lifts from the surface in little bubbles. It usually occurs when moisture seeps through exterior walls into the home, or through damp interior spaces like bathrooms, to the exterior surface. It can also happen if paint is applied on a damp surface. Check for sources of interior and exterior moisture, and deal with them by installing vents, exhaust fans or sidings as appropriate. Then, scrape away all loose paint and sand the surface. Repair old caulk. Once the surface is completely free of old coatings and fully dry, you may repaint with a high quality water-based paint.

What is the difference between a sealant and an adhesive?

Adhesives and sealants perform two different functions, though some of the properties are common. Adhesives are used to bind two materials together and prevent them from separating. Sealants are used to block gases and liquids from entering the surface on which it has been applied. Depending on the type of sealant, they have multiple functions; they keep out moisture, provide insulation, and protect against fire. Some sealants may have adhesive properties, and some adhesives may have sealing qualities. However, sealants are generally more elastic to stretch over a surface and have less strength than adhesives which must hold together two surfaces.

What is Movement Accommodation Factor? (MAF)

Movement Accommodation Factor (MAF) refers to the ability of a sealant to expand or contract to accommodate movements in the joint. It is expressed as a percentage of the joint’s minimum size. MAF is important because all materials change in size depending on the temperature.

How can we dispose of paint?

Avoid wasting paint. Empty containers may also contain some residue of the paint, so they must be disposed of safely. Dispose of surplus and non-recyclable products via a licensed waste disposal contractor. Disposal of this product, solutions and any by-products should at all times comply with the requirements of environmental protection and waste disposal legislation and any regional local authority requirements. Avoid dispersal of spilled material and runoff and contact with soil, waterways, drains and sewers.

What safety precautions must be followed while painting?

Store your paints in cool dry conditions. Ensure there is adequate ventilation during application. Wear overalls, goggles, dust masks and gloves and avoid all contact with skin and eyes.

How do I choose the right colours for my home?

The colours you choose will depend on your personal tastes and preferences. Colours are intricately linked with mood, and can elevate or depress your spirits. For rooms that require rest and repose, opt for cooler colours from the blue, green and lavender families. Pastels will work very well in such spaces, while dark colours may be overwhelming and depressing. For rooms that are about energy and vitality, such as living rooms, family rooms or home offices, try warm colours from the red, orange and yellow families. Mild warm shades such as peach and lemon yellow create happy atmospheres. Of course, vibrant colours must be used carefully; try to restrict them to feature walls or décor accents such as furnishings or art. For smaller, darker spaces, use light colours to liven them up and create an illusion of space. Using neutral colours also helps you play off your prized objects.

Do you have a painting app to help me pick the right colour?

Try our Colour Visualizer, which allows you to see how your room would look with different finishes. You can also download and use the Colour Scheme Pro mobile app for quick reference.

Can I create my own colour combinations?

The Colour Visualizer allows you to play around with complementary and analogous colour schemes. It allows you to see how these combinations will look in your home.

What is the difference between colour and tone?

Colour is a phenomenon of light caused by how our eyes detect differing qualities of projected or reflected light. Hue defines pure colour. Tone is a visual property of colour. Tone is softer than the original colour as colour is mixed with white, greys, black.

How do I achieve the right look for a decorative finish like Royale Play Sahara?

Berger Paints Royale Play offers a range of decorative finishes (also known as faux finishes) such as Sahara, Safari, Metallic Glaze, and Textile. To get the best effects, work with professional paint technicians who know the right painting methods and tools to achieve each look. Also do realize that each of these finishes is unique as they are hand painted, and will vary.

My wall has overlap marks. How can I avoid this?

Overlap marks usually happen when you paint in large sections and it begins to dry before you paint the area next to it. Make sure you paint in smaller sections.

How do I hide imperfections in a wall?

Smooth the wall before applying your chosen top coat or paint system, with Berger Value Stucco.

How do we prevent brush marks on the wall?

Brush marks are usually caused by improper paint dilution, worn out brush bristles or poor application techniques. Experienced painters do not face this issue. Check if the issue is caused by one of the reasons mentioned, and get in touch with us if it persists.

Why is it important to carry out paint thinning correctly?

Thin paint as recommended by the manufacturer. Both overly thinned or insufficiently thinned paint will not perform as indicated. Some products can be used without thinning, others require varying degrees of thinning. Make sure you use the recommended thinner and ratio at all times.

Why is it important to use the right tools?

The recommended tools vary from product to product. Depending on the surface, consistency of finish or type of look required, you will have to use brush, roller or spray as recommended. For more porous substrates roller or brush is ideal. Fully solid floor screeds are laid on with trowels. Whereas for decorative indoor finishes, there are specific tools instrumental to creating the look. Do pick the right tool to ensure the right finish.

How do I decide how much paint to buy?

Use our paint calculator feature to figure out the amount of paint needed for your project. Usually, one litre yields one coat of a little less than 100 sq.ft of surface area, but this varies significantly depending on the surface finish and type of paint. Rough and textured surfaces will yield less coverage.

Why do colours on my computer screen look different when I print them?

Monitors and printers may be calibrated differently leading to differences in colour. When in doubt, refer to a physical shade card from Berger Paints available at one of our outlets, or request a wall swatch.

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Note:-
The shades displayed on this website are indicative only and may vary from the actual colours due to variance in monitor calibration and resolution as well as screen settings.
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